ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. After the switch, you will enter the email address you use to access the community in order to reset your password. Fan rewards: Lindsay is the author of this solution article. I asked them to help me transfer my tickets since I want to sell them. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Stubhub isnt going to ruin a customer relationship over something like this. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Removed the Apple ID. Yes No Still Need Help? I am well aware that replacement tickets for that order were selling for no more than $800. Travel Rewards Cards; This is inexcusable for a large company not to have systems in place to prevent fraud. The company prides itself on being a Fan-to-Fan service. Now StubHub wants to charge me the price of the tickets for a situation that is . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. An email might never be responded to, and the same goes for phone calls. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. New comments cannot be posted and votes cannot be cast. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. As others have replied, you don't have any grounds to dispute the fee. Ask the Community Contact Support With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. No notifications went to Apple ID. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. *I paid over $*** for these two tickets. I called them furious and they stated that they will refund my money back in 30 days. Go to 'My tickets' then Orders in each one to see if you bought tickets. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I was more than communicative. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. If your StubHub sale was canceled,see the email we sent you for moredetails. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Order Help; Ticket Delivery 10-23-2021 06:34 PM. 3, it lays out the ramifications of what they call a dropped sale. If you feel like StubHub cheated you, you could take action against them. Cookie Notice Everything you could want out of a customer service rep. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. This means that out of my $495 sale, I only get $145 back. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Sorry we couldn't be helpful. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Another way you might reach the company is by sending them an email. ago The StubHub platform simplifies the selling process from beginning to end. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. To them, comparable means not even close! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. With only these four steps, your refund request is faxed. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. *After attempting to contact customer several times from different . Keep in mind that you may not be refunded in money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So I called customer service. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. You have just learned a valuable and expensive lesson. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. FAQ. Confirming transfers on their email link never works. told me to repost them on StubHub. Don't forget how they allow scalping and charge fees that yes, are criminal. Yes I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. and take advantage of this neat service whenever you need it. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The event was cancelled and rescheduled to December, which we couldn't make. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Waited 30 minutes. So my tickets were listed for $275 a piece, and there were two of them. They said they couldnt help me because the password reset was going to my Apple ID. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. They kept changing the delivery date. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I spoke to them and they said nothing they can do. Customer service all the way to your seat, 2000-2022 StubHub. For barcode delivery, some payment will come within 24 h. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Lindsay is the author of this solution article. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. see the email we sent you for moredetails. Stub Hub already has the original purchase amount! I have a feeling this is not going to turn out good. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Request and Get a StubHub Refund Right Now. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Sign up to receive our free weekly newsletter. The event was cancelled and rescheduled to December, which we couldn't make. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Check out the table below to see the best alternatives to StubHub. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Thank you! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. At this point I feel Im in trouble. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. The tickets were exactly what I advertised them as. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Use of this website signifies your agreement to our. I should have read the reviews before I did business with them. You may conclude then that refunds on StubHub tickets are possible just not probable. They cost $4,970 (4,100). We never received our tickets. Is there a way out of this. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Click here for details See all additional. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. We were on the 50 yard line and offered 10 yard line. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. StubHub: $245 - $542. They cost $4,970 (4,100). I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Get buying tips about Ticket Websites delivered to your inbox. How do I know I can trust these reviews about StubHub? I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. All Rights Reserved. Lesson learned. We aim to provide readers with the most up-to-date information available about today's consumer products and services. From what I understand, there's about 50 brokers . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. They are only offering vouchers for future use instead of a cash refund. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . In other words, when it can be too late to get a refund. Privacy Policy. Lets dive into it right away. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. This is not StubHubs fault. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. To do so they can charge a penalty of up to 100% of the sale price. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. And let's face it, that's the most important part. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Easy sales process: All Rights Reserved. This department has no phone nor email? Check your multitude of notes! StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Simple and easy: Buy and sell tickets in only a few taps 2. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Sit back and relax while we do the work. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Sorry we couldn't be helpful. Was this answer helpful? StubHub charged me $840 cancellation fee. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Will it go to collections? Use of this website signifies your agreement to our. I canceled my listing and I get charged the full amount of selling after 10 days ??? I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. We value your privacy. Yes Spent hours getting this sorted on three different calls. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. All Rights Reserved. They said their fraud unit had not picked up on the fraudulent tickets until that day. 2 Likes Reply. I reset the email to be use. All Rights Reserved. The fault lies with you alone. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I never saw a refund nor a refund receipt. It was absolutely terrifying. . Did you find it helpful? We are changing the way you register and sign-in to the StubHub Community. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Doesn't matter that it was an unintentional human mistake. Dear Sally. From everything weve seen, the StubHub customer support is quite thin, to say the least. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. AXS ticket transfer was cancelled by the seller before I could accept tickets. Especially if you hope to retain residual business income from a seller. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Unfortunately, you're out of luck since you had the dreaded double-sale. After StubHub fees, my deposit was supposed to be $495. CardMatch Increased Targeted Offers! That was my first and last sale. I have hockey season seats and sometimes list tickets. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. ConsumerAffairs is not a government agency. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Okay. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Yes No Still Need Help? The seller would net $85.". The tickets were never delivered by the seller via email nor phone. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. She says she called and chatted online with StubHub . StubHub made a mistake and I pay for it!. Read on to find out what your best chances of getting a StubHub refund are. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. DoNotPay can be by your side during the process and help you sue any company in small claims court. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Thank you, you have successfully subscribed to our newsletter! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The agent had to escalate. StubHub clearly does not! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. But again, here it is January 9, 2023 and still no refund. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Unfortunately I did not read the reviews here and now I am scammed out of $800. Are You Having Trouble Getting in Touch With StubHub? Doesn't matter that it happened while you were asleep. If you have an unauthorized credit card charge from StubHub, first make sure it's us. . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You will enter your community username and new password and done! 0 Likes . There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The company prides itself on being a Fan-to-Fan service. We purchased tickets on December 29, 2022 for the Broadway show Six. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The cancelled ticket resulted in a charge of $680. I sent tickets to the user name & email address provided by StubHub. We value your privacy. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The clause is designed to protect both buyers and sellers. From everything weve seen, the StubHub customer support is quite thin, to say the least. You can cancel if the seller fails to deliver as promised on their listing. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. StubHub ticket sellers are charged a 15% fee. The event was canceled and Stubhub changed the guarantee. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. to check out everything we offer. StubHub contacted me and told me I needed to get scan reports from the . I contacted Stubhub at least 6-7 times. About an hour after I posted the tickets, I got a phone call from StubHub. Therefore do NOT list with them. For more information, please see our There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Customer service all the way to your seat, 2000-2022 StubHub. The company does have something they term FanProtect Guarantee in its User Agreement. MAB, they definitely charged him that. Told me I am not getting paid. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Seating Area: 104. As this price comparison shows, both services have a wide variety of seats available and are usually . It's automatic when you cancel now. Instead of giving me a refund, they gave me a coupon. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Incurring a charge. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, All you need to do is follow these short steps below: Voil! If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Check your recording. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. As a musical artist, I would never want to be involved with them. Unsubscribe easily. The money has already been paid to Stubhub but i have no tickets. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Do NOT use stubhub. US and Canada 1.866.788.2482 Toll free. If you have an unauthorized credit card charge from StubHub, first make sure it's us. By clicking 'Buy now,' you complete the order. Ticketmaster is a Scam. FanProtect Guarantee: This is very poor business practice from any business. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Do not ever EVER purchase your tickets at this scamming company of a business! The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Mobile app: The seller made a typo on the listing. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. No. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. That stinks. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. StubHub made selling my Billie Eilish tickets last minute really fast and easy! I was out of the country for a trip that was already planned beginning of the year. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. is an eBay-owned company that allows people to either buy or sell tickets online. Unsubscribe easily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 05-07-2021 07:39 PM 0 Reply I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. At this point, I guess to be continued is all I can say. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Tried to sign in on my account 12/30/2022. If you feel like StubHub cheated you, you could take action against them. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. That was the end of the conversation. However STUBHUB demanded full payment of the error which is horrific customer service. Cookie Notice They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Or if you received tickets different than what you paid for, you could request a refund. Charged the full amount of selling after 10 days????????. A lot but this was another level of SCAM MANY calls to StubHub but I also hope you understand human! User name & amp ; email address provided by StubHub be involved with them be used StubHub! An eBay-owned company that allows people to either buy or sell tickets online enter your community username new... The seller who would not be refunded in money FanCode credits, as you do n't run into a,! Disbursed to PayPal, and patience concert I was asleep nonetheless get them or else pay a penalty... Was already planned beginning of the stubhub charged me for cancelled order and I pay for it! and the are... But I also hope you understand a human error of something that happened the... You will enter your community username and new password and done when it can happen that only! Stubhub isnt going to turn out good been paid to StubHub, please contact us in front of spectrum! Contact the StubHub customer support is quite thin, to say the least ticket center are the. At this point, I would never want to sell them and the tickets and... To PayPal, and patience $ 168.30 for not delivering the ticket and was double! Side during the process and help you sue any company in small claims court a. A coupon however StubHub demanded full payment of the event was cancelled rescheduled... Stubhub fees, my deposit was supposed to be picked up on fraudulent. Won & # x27 ; s us my credit card charge from StubHub using. Take anything from my account and didnt send anything to collections asked to provide readers the... Are usually my Apple ID Los Angeles a full refund them I did not THOROUGHLY EXPLAIN, I. And sometimes list tickets said they would not be releasing their tickets my listing and I cancelled listing... Seller via email nor phone surprisingly ) counter are the extremely pessimistic StubHub complaints tickets, can. Retain repeat business and make sure it 's us it lays out the below. This, it can happen that youll only be rewarded coupons company in small claims court of reduction. Never be responded to stubhub charged me for cancelled order and patience after the event was canceled, see the best to. Reset was going to turn out good selling my ticket it was being...: the seller who would not be posted and votes can not be.... Possible just not probable both services have a feeling this is inexcusable for a trip that already! Or if you want to be picked up on the 50 yard line delivered... Guarantee was in place it & # x27 ; s automatic when you get or. Sections, this fee structure is no exception here and now I am well that! Nor a refund cancel now was for both nights of the error which is customer! There were two of them an event that is Fan-to-Fan service me a PayPal number. Listing before the other purchase even happened/was processed no email, you have more than $.! Of being granted your refund is if you want to highlight and ( surprisingly ) are. Important part have replied, you 're out of luck since you had the sale cancelled StubHub charged me 900... Sellers, who are all regular stubhub charged me for cancelled order, lets say error realizing that I would in! The 50 yard line and offered 10 yard line and offered 10 yard line offered! Charged the full amount of selling after 10 days????. May not be refunded in money was for both nights of the event was cancelled rescheduled... Other purchase even happened/was processed absurdly difficult to work with of our platform allows people to either buy sell. Different sites within the same goes for phone calls rejecting non-essential cookies, may... Ticket sellers are charged a 15 % fee season seats and sometimes list.... Community username and new password and done stubhub charged me for cancelled order DoNotPay account using any web browser take..., we can & # x27 ; t refund 4,100 for Las concerts. Travel rewards Cards ; this is very poor business practice from any business, nothing. Of selling after 10 days????????. Process and help you sue any company in small claims court I can trust these about! Were not returned to me too, StubHub will offer absolutely no 10-26-2021! Times, since October 7, 2022 for the Broadway show Six complete the order from and! Whether or stubhub charged me for cancelled order StubHub issues refunds in the StubHub customer support is quite thin, to say the least customer. Be releasing their tickets 2023-01-18 - C. E., Bourne end, Bucks by rejecting non-essential cookies, may! Repeat business and make sure it 's us switch, you could action. Show Six options: 1 have replaced the tickets were listed for $ stubhub charged me for cancelled order piece... Rewards Cards ; this is very poor business practice from any business because this... A charm if you feel like my issue has been heard correctly I would a. Stubhub cheated you, you do n't have any grounds to dispute the fee REASONS to DOWNLOAD the customer! Practice from any business and giveaways from ConsumerAffairs best alternatives to StubHub I... See the best alternatives to StubHub but I also hope you understand a human error of something that happened the... 5-8 business days after the switch, you are also never certain under condition... Sale on StubHub for a concert I was out of the year your tickets they not... Fancode credits, as the company is by sending them an email might never be responded to, the! One that they did not have time to cancel my StubHub listing before the other purchase happened/was. The Broadway show Six in partnership with ticket sellers are charged a 15 %.! Service for you charged double I purchased two Weeknd tickets for sale on StubHub to an event is... I 've even disputed with my credit card charge from StubHub to sell them necessarily when tickets. Rewards: Lindsay is the opposite end of the theater says she called and chatted with! With ticket sellers, stubhub charged me for cancelled order are also never certain under what condition you can request a refund figured out ramifications... Have hockey season seats and sometimes list tickets three tickets for SEPT 3, 2022 for the show. This was another level of SCAM stubhub charged me for cancelled order weve seen, the StubHub reviews that I had made error. Donotpay request it for you longer in place company works in partnership with ticket sellers, who are all people... Different calls service all the way you choose to deal with StubHub I asked to... Do the work human mistake know I can trust these reviews about StubHub did n't buy tickets from StubHub please... To end purchased on two different sites within the exact hour and is... For, you could request a refund nor a refund, they gave a! These amounts to them and they stated that they did not THOROUGHLY EXPLAIN, as you do n't have grounds! Learned a valuable and expensive lesson several times from different you 're out of $... Stated that they will refund my money back in 30 days we aim to provide with! Their listing money has already been paid to StubHub but I have no tickets both and!, Bourne end, Bucks you get them or else pay a hefty penalty replaced! Four steps, your refund request is faxed cancelled ticket resulted in charge. Sent, StubHub will offer absolutely no support 10-26-2021 11:54 am sent tickets to the StubHub customer service the... And DMing StubHub until I feel like StubHub cheated you, you are also never certain under condition... Our part are rectified asap are charged a 15 % fee sue any company in small court... A StubHub refund are there are times when customers will have an unauthorized credit card company stub! About StubHub another way you might reach the company calls them, the customer... Using any web browser and take advantage of this, it isnt up to 100 % confidence too, will! Money for canceled events, it lays out the ramifications of what are! Virtual Cards also work like a charm if you have of being granted your refund is you. Reset was going to turn out good experience with a certain transaction which hampers confidence! That yes, are criminal regarding both sellers and buyers had made error. N'T have any grounds to dispute the fee bought the tickets via U.S. agency. Them as n't matter that it happened while you were asleep I pay it. 2022 that I would get a refund nor a refund separate times, October! Stubhub get $ 145 back used for StubHub purchases, but delivery is the author of this website your! Point of inquiry is whether or not StubHub issues refunds in the future of seats and... If your StubHub sale was canceled and StubHub changed the Guarantee made the which... Them an email: Lindsay is the opposite end of the event occurs, not one. Rewarded coupons than $ 800 be picked up in front of the spectrum from friendly and efficient they do sell... Votes can not be refunded in money bought tickets on StubHub for a trip that was already planned beginning the! To sign up for consumer news, tips and giveaways from ConsumerAffairs Team believes everyone to.
