We've been around for so long, we're local. They did that to keep a little money rolling in, and to at least have some booked passengers whenever they were actually allowed to sail again. If your Royal Caribbean cruise has been affected by cancellations you can receive 125% Future Cruise Credit to use by 30th April 2022 on sailings departing up to 30th September 2022. It's a pitiful customer-facing problem that leads to anger when people repeatedly call to get the lower price and are told it's an IT error and they can't give you the lower price. Wait to see if the cruise line is going to cancel your cruise or extend their sailing suspension before making any moves. Looks like it definitely will go to both TA and guest. You will also receive a new Future Cruise Credit based on the remaining amount paid. Fain added that credit card companies were also having trouble processing that kind of volume, saying that they werent equipped to handle this as quickly as we thought. Are There River Cruises In The United States, If you own at least 100 RCL shares, you will receive $50 OBC on cruises of 5 nights or less, $100 on cruises of 6-13 nights and $250 on longer cruises. In addition, cruisers sometimes receive future cruise credits when cancel a sailing. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Free Report decision-making process that once seemed impossible. Clear editor. You cannot paste images directly. I understand. Now, Royal Caribbean has laid out plans to enable them to make a one-time transfer of their future cruise credits. You do not need to request your refund until December 31, 2021. The email, signed by Assistant Vice President of Guest Experience Aurora Yera-Rodriguez, explained: The 25% bonus value provided through Global Suspension will remain active through your original expiration date and you have until that date to book a new sailing to take advantage of this bonus amount. While the concept of FCCs was great, the reality was a little more challenging. I received this last night. Strong database management skills, ability to create reports . The new Onboard Cruise Credit is based on the amount you paid, excluding any previously applied Onboard Cruise Credit, and will be based on a per person value. That part of the policy made it easy for people to book a cruise and not have to buy insurance if the sailing happened, but they weren't able to go for some reason. Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. Most cruise lines give customers a year or two to rebook a cruise using a FCC. Royal Caribbean International has notified guests of a change in expiration to its Future Cruise Credits (FCCs), many of which were issued during the global suspension of cruise operations. Already have a cruise booked? It cannot be used towards add-on purchases, like drink packages, shore excursions, port fees or taxes. I dislikebooking a cruise but only getting FCCs in return. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Even during the darkest days when the Centers for Disease Control (CDC) had banned cruising and refused to work with the cruise industry on a return, the cruise lines kept selling future sailings. Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit account on the cruise that was booked with the credit. If not call Royal and explain the situation. Now with the change in policy, when cruisers use their future cruise credits to book sailings, any remaining credit will be transferred into onboard credit. Future Travel Credits are subject to the individual travel suppliers terms and conditions. . Split balances its historic setting with a plethora of modern restaurants, bars and shops. . , Yahoo , , , , . The cruise line has not allowed passengers to take unused portions of FCCs not used to book the cruise as onboard credit. Minimally, immediately, it should be possible to let a Crown & Anchor member view current Future Cruise Credit certificates and their current status (i.e., if used or not, etc). To be honest Im not sure exactly how its working. CPA license & MBA degree preferred. LauraS We now have 4cruises in a 12 month period between Jan 2021 to Jan 2022(Jan -April-August 2021 and Jan 2022). Once again, check with your cruise line to see how they handle leftover FCC value if youre looking at a cruise that costs less than your original voyage. Minimum of three years of experience in accounting. More For full details of Royal Caribbeans refund policies please visit the companys website. Again I understand the deposit part, but I canceled more dan 90 days in advance. Why you ask? Royal Caribbean also shared in June that any unused FCCs would not expire. If you are booking multiple cabins, you can enter your Future Cruise Credit number (s) for each room. Menu. Regrettably, we will need to cancel your upcoming Adventure of the Seas March 28, 2020 cruise. Similarly, FCCs offered for other reasons and individual circumstances will continue to expire on their associated dates. Once Royal Caribbean resumes cruise operations on June 12th, there will be a 4 point process which is currently being worked on. They will only issue the new FCC certificate (for any remaining balance) after you sail on the booking you applied the bulk of the original FCC to we applied most of our FCCto our 4/24/21 sailing and here is what I just pulled up. Keep in mind there could be a redeem by date as well as an expiration date. just dont have that enhancement completed yet, but very soon.. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. Enter your Future Cruise Credit number(s). If you already have another cruise booked that isn't PIF, can you apply FCC to it, or can it only be used on new bookings? The extra 25% bonus amount will still now be lost if guests do not apply the FCC to a new booking prior to the expiration date, but the original vacation investment will not be lost. The reason I ask is that if we accept the 125% offer, it will more than cover our next March Break cruise cost for 2021 and we only cruise once per year, so we would not use the balance and lose it. The cruise in Nov islooking doubtfulso I was able to "reschedule" and made it an Alaska cruise inAug 2021. If you have an account, sign in now to post with your account. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. Any way to use part of it as an OBC and part to pay off our next planned cruise? Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. I totally agree that Royal Caribbean lags in their website technology. Type in your question or phrase below to search or select the tabs to filter the questions and browse them by topic. Proceed to the payment page. That frustrated many of RCLs customers. At first I applied my FCCto a cruise this Nov2020 that was booked refundable. CC Help Jenn It's BEYOND frustrating. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. We need to point out . This does vary by cruise line so make sure that you check this before accepting future cruise credit. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. It really gets very frustrating continuing to deal with the antiquated processes behind these Future Cruise Credit certificates. I have not heard of any deviations but its still early. If your sailing was cancelled as part of our COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. It will offset any purchases that you make on the ship. To redeem your Royal Caribbean Future Cruise Credit, simply find the sailing you are interested in rebooking, and then call your Travel Advisor or an iCruise.com Cruise Specialist at 1-800-630-4406. Theseare all standard policies. Of course it'll have completely different messed up problems of its own. how can i see how much future cruise credit I have.? You can do it right online. It cant be used for medical expenses, taxes and port fees. Were not to a point yet where I no longer need to get that daily report. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. Now we have 2 other cruises booked before the Alaska cruise in August. {{selectedOption.countryName}} {{option.countryName}} Search Cruises; Cruise Deals; Weekend Cruises; Last Minute Cruises; Family Cruises 2021-2022 Cruises . Often the dollar value is 100% of the amount the passenger paid. If you don't have the certificate number you must call them or your travel agent if you use one. As of June 1, 2022, Royal Caribbean announced that allunredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. Royal Caribbean removed the book by/redeem by dates on Future Cruise Credits, UKs Biggest Cruise Port Looks Ahead to Busy 2023, Two Cruise Ships Simultaneously Use Shore Power at San Diego Port, Caribbean Port Sees Five Inaugural Ship Calls in One Month, Carnival Sailing Turns Into Cruise to Nowhere. Royal Caribbean has changed a rule about how guests can use their future cruise credits (FCC) to make it much easier if you have leftover credit. Free expert cruise tips and news from Cruise Hive! If you have any questions, please. What Is Included In Concierge Class On Celebrity Cruises. To make it easy for you during this difficult time, we will take care of everything no action needed from your end. It is always a difficult decision when final payment date approaches. Your questions answered. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled sailing. Future Cruise Credit . However, this only applies to certain types of onboard credit. What precautions have been taken to prevent the spread of COVID-19 while onboard? This whole COVID thing had me collecting FCCs like crazy and I have no idea how much is there after booking and having so many cancelled and rebooking only to have it cancelled again, we gave up. Royal Caribbean had to build a system to handle a massive amount of credits on the fly. To create reports mind there could be a 4 point process which is currently being worked on but... 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